An Introduction to the U.S. Education System, Teaching Practices and Support Systems for International Educators
The AZ Classroom Readiness & Teacher Training Preparation program provides training for international teachers transitioning to a U.S. classroom. Led by faculty from NAU's College of Education, graduates developed a thorough understanding of the American education system, teaching techniques, and cross-cultural classroom communication strategies. Graduates completed 45 hours of online instruction and 15 hours of instruction in classroom communication.
Classroom management refers to a teacher's skill in establishing and preserving an organized learning atmosphere, efficiently coordinating activities, and handling student behavior to maximize educational opportunities.
Teaching is the act of providing education, guidance, and support to help others learn, develop, and grow intellectually.
Education Policy refers to the regulations and principles that direct the functioning of educational institutions, influencing curriculum, resource distribution, and teaching/learning benchmarks.
Special Education entails customized instruction and support for students with disabilities, providing tailored resources to facilitate their educational success.
1. Introduction to issues in the U.S. Education System a. Research and analyze a range of educational issues b. Summarize the issues related to the current trends in education covered in class. c. Reflect on the role of diversity in K-12 education 2. Classroom Management and Instructional Planning a. Plan to establish classroom procedures and expectation (rules) to promote a positive, effective and efficient learning environment. b. Construct a classroom schedule/time management plan that includes a variety of common constraints, topics, and modes of instruction c. Analyze case studies for legal, ethical and professional issues and concerns, and propose professional solutions 3. Introduction to Special Education in the United States a. Apply UDL principles to create an inclusive and culturally responsive learning environment. b. Identify the physical, emotional, linguistic, social, and cognitive traits of students with disabilities and how they could affect individual student learning c. Describe the benefits of Response of Intervention (RTI) to meet the needs of students with exceptionalities 4. Current Trends in Teaching Modes/Methods/Technology a. Design an effective distance learning plan. b. Analyze curriculum that engages students
Professional Certificate in Greenhouse Gas Accounting
The non-credit professional certificate in Greenhouse Gas Accounting provides students with fundamental knowledge and a robust skillset in carbon accounting and corporate climate action. This certification represents completion of four non-credit online, self-paced courses that were created in collaboration with industry professionals.
1. Identify, manage, and track activity data for greenhouse gas emission calculations, and apply and/or derive appropriate emission factors for that activity data. 2. Quantify and report greenhouse gas emissions associated with individual products or commodities, business/corporation operations, and communities using appropriate protocols and standards. 3. Verify the greenhouse gas emissions reported by others using recognized standards and procedures. 4. Use reported GHG emissions, together with appropriate economic metrics, to design and justify effective emission management, reduction, and mitigation strategies. Skills: - Apply appropriate GHG standards and protocols - Identify relevant activity data for GHG inventories - Apply appropriate methodologies to fill gaps in activity data - Quantify Scope 1, 2, and 3 GHG emissions - Apply market-based approach to Scope 2 GHG accounting - Project emission reductions for different emission reduction measures or scenarios - Quantify and evaluate the costs and benefits of GHG mitigation
This course guides students through the ever-changing risk environment, its economic and social significance in a rapidly evolving landscape, and how risk management is essential to an organization’s opportunity for growth and threat. The transformation of the risk management environment has simultaneously occurred with the evolution of risk and risk management itself. Participants who achieved a grade of 80% or higher received a digital badge.
**Earning Criteria** - Understand and recognize today’s risk management environment. - Explain how to align an organization's risk according to their risk appetite. - Understand the classifications and categories of risk, Pure, Subjective, Diversifiable, and Quadrants of risk. - Understand how to employ “risk tech,” a technology used to monitor and mitigate risk. **Skills** - Apply and manage an organization's internal and external risk. - Identify how organizations establish measurable risk standards to achieve their goals. - Identify how management and the board of directors manage the firm in the best interest of the stakeholders. - Quantify the use of a formal data management system and how it can assist the organization in meeting its goals. Apply appropriate Internal Controls to manage the firm.
An Introduction to the U.S. Education System, Teaching Practices and Support Systems for International Educators 2024
1. Introduction to issues in the U.S. Education System a. Research and analyze a range of educational issues b. Summarize the issues related to the current trends in education covered in class. c. Reflect on the role of diversity in K-12 education 2. Classroom Management and Instructional Planning a. Plan to establish classroom procedures and expectation (rules) to promote a positive, effective and efficient learning environment. b. Construct a classroom schedule/time management plan that includes a variety of common constraints, topics, and modes of instruction c. Analyze case studies for legal, ethical and professional issues and concerns, and propose professional solutions 3. Introduction to Special Education in the United States a. Apply UDL principles to create an inclusive and culturally responsive learning environment. b. Identify the physical, emotional, linguistic, social, and cognitive traits of students with disabilities and how they could affect individual student learning c. Describe the benefits of Response of Intervention (RTI) to meet the needs of students with exceptionalities 4. Current Trends in Teaching Modes/Methods/Technology a. Engage with current trends in education b. Reflect on own teaching strengths and adapting them to the United States context.
An overview of your badge will be here. Your organization can summarize the nature of the training, who delivered the training, modality, and program duration. This is a good place to describe the general goals of your training.
Leadership is the capacity to direct, encourage, and influence a team towards attaining shared objectives, creating a cooperative, responsible, and creative atmosphere.
Technical analysis involves studying historical market data, specifically price and volume patterns, to predict future price movements and discover investment opportunities.
Education management refers to the administration, leadership, and strategic coordination of educational institutions to achieve optimal learning outcomes, resource allocation, and policy implementation.
Engineering mechanics is the application of physical principles to analyze and design mechanical systems, structures, and materials.
Business development entails the strategic pursuit of new opportunities to increase a company's revenue and growth through identification, cultivation, and acquisition.
Healthcare operations refer to the essential administrative and management tasks conducted within healthcare facilities to ensure effective service delivery, encompassing staffing, regulatory compliance, scheduling, financial planning, and workflow improvement.
You can align a badge to published educational standards specific to your industry. The link above will take viewers to the standards of your choosing. This section is optional and can be removed.
Your organization's badge details will live here. Here are examples of what employers choose to include under Badge Details. **Target population** - who is the training designed for? **Training objectives** - what are the goals of your training? **Training content details** - details on the training curriculum **Assessments** - if you are testing for comprehension, how are you doing so? **Criteria for earning a badge** - any requirements that you have for participants to get a badge **Information about your organization** - anything badge viewers should know about you The skills noted below are customizable based on your industry and training.
Participants will earn their Certificate in Financial Planning from NAU by completing all seven courses in the series with a passing grade. Topics covered include Fundamentals of Financial Planning, Risk Management & Insurance, Investment Concepts, Tax Planning, Retirement Planning, Estate Planning, and Financial Plan Development. Designed for the fast-paced world we live in, the Certificate in Financial Planning program can be completed by working professionals in just over one year and will prepare students to serve as CFP professionals. An additional course (Exam Prep Intensive) prepares finance professionals for the CFP® exam, which they will be qualified to sit for upon completion of the CFP program.
Financial planning entails developing strategies and managing assets to attain long-term fiscal objectives and maintain financial well-being for individuals or organizations.
Risk management is a systematic approach to recognizing, evaluating, and reducing threats to an organization's goals, with the aim of maintaining stable operations.
Risk Evaluation and Mitigation entails identifying, assessing, and prioritizing risks, followed by implementing measures to minimize, monitor, and control their potential impact.
Market Evaluation is the systematic analysis of market conditions, trends, and opportunities to assess profitability, competition, consumer needs, and risk factors for strategic decision-making.
Tax planning refers to the strategic organization of finances to legally reduce tax obligations through careful analysis and arrangement.
Retirement planning is the process of setting financial goals for retirement and implementing strategies, such as budgeting, saving, and investing, to achieve those objectives.
Investment analysis entails examining financial assets, market trends, and investment opportunities to predict potential returns and evaluate risks for informed decision-making.
Investment management refers to the professional management of assets and securities, aiming to achieve specific investment objectives for the benefit of investors.
Estate planning encompasses organizing the handling and distribution of an individual's assets during life and post-death, through wills, trusts, and beneficiary designations.
Completion and passing (at 80% or higher*) of the following courses in the Northern Arizona University Financial Planning Program: Fundamentals of Financial Planning: This course provides an overview of the financial planning process and offers guidance for managing a client's risk. Risk Management and Insurance: Master risk identification, risk evaluation, and risk treatment methods. Consideration is given to both business and personal risks, with an emphasis on insurance as a risk management tool. Investment Concepts: Review basic concepts of financial decision-making, how investors evaluate stocks and bonds, and the function of financial institutions and markets. Tax Planning: Learn about effective income tax planning strategies and review tax planning basics. Engage in detailed coverage of gross income inclusions, exclusions, deductions before and after adjusted gross income, and tax credits, while focusing on the taxation of individuals and businesses. Retirement Planning: Study employee benefits and retirement planning strategies. You will study how to analyze client retirement and benefit needs. Understand the Social Security system to the financial planning process, recommend retirement plans for businesses, and select suitable client investments. Estate Planning: Focus on detailed legal and practical issues of estate planning. Learn about wills, trusts, the probate process, and the taxation of estates. Financial Plan Development: Learn how to prepare and present a financial plan using multiple approaches to identifying and planning for a client's goals risks. Learn the process of formulating, implementing, and monitoring financial decisions into an integral plan that guides the achievement of financial goals. Completion of the above courses with a grade of at least an 80% also serves as confirmation that the student is entitled to sit for the CFP Board Certification Exam. *The standard agreed-upon criteria to be presented to the CFP Board is that each course be completed with a minimum grade of 80% in order to be allowed to be considered passing NAU Continuing Education's CFP program and to be allowed to sit for the CFP Certification Exam.
This NAU badge is awarded in partnership with Arizona Stitch Lab, an Arizona-based workforce development program providing industrial sewing training and skills necessary to enter the workforce as a skilled, ready-to-work industrial sewer. Students will have learned a variety of sewing terms, methodologies, skills, and applications taught by qualified instructors. Students are required to master content detailed in the course curriculum. The 45-hour program is comprised of both classroom and practical hands-on learning. The curriculum is designed for beginners or those with experience. Upon completion of the course students pass an assessment evaluating their level of proficiency.
Material Handling is the process of managing and coordinating the flow of materials and products from production to delivery, ensuring efficient storage and transportation.
Sewing is the art of joining materials together using stitches and thread, primarily for clothing creation, repair, and other textile-based crafts.
Industrial sewing machines are robust, high-speed equipment used for stitching heavy fabrics and materials, featuring advanced functionalities for precision and efficiency in manufacturing apparel, upholstery, and other textile products.
Efficiency management refers to the organized method of utilizing resources effectively, simplifying procedures, and improving workflow to increase productivity and reduce waste in a company.
Detail-oriented signifies a keen focus on small details, ensuring accuracy and completeness through rigorous and careful execution.
Recipients must complete the following criteria to earn this badge. 1. Introduction to the Industry a. Commercial sewing jobs and trends b. Math used (fractions) c. Resources available such as YouTube, sewing books and blogs, hand-outs provided d. Basic understanding of fabrics namely wovens vs non-wovens e. Overview of sewing machines used in commercial sewing such as single needle, machine safety, threading, and tension f. Overview of sew lines including tension and stitch lengths and maintenance of machines g. Safe cutting techniques and tools 2. Overview of seam finishes and patters used in commercial sewing a. Learn six types of seams used in the industry: double felled, flat felled, box stitch, French seam, semi-flat felled, 1” overlay flat seam b. In depth look at how to read and use basic non-apparel sewing patterns c. Understanding grain lines, seam allowances, and basic material handling 3. Speed and proficiency / production work a. Techniques to sew faster while keeping quality high b. Practice sewing multiple items – production style 4. In-Class Project a. Practice top-stitching b. Learn how to sew zippers c. Make a non-garment item with a zipper, binding and/or webbing OPTIONAL: Additional Workshops and Classes • Shade Sail/Awning Workshop – 1 Day • Garment Construction Class – 18 hours over 3 weeks (beginner friendly)
AI in the Classroom has prepared the holder of this badge to effectively integrate AI into the K-12 classroom. The course provides both policy guidance and practical training in a variety of AI platforms. An integrated AI environment allows educators to go beyond best practices and work with AI hands-on.
Artificial intelligence ethics encompasses the moral considerations surrounding AI, emphasizing responsible creation, utilization, and alignment with human values and rights.
Artificial intelligence refers to the development of computer systems that can perform tasks typically requiring human-like intelligence, including learning, problem-solving, and decision-making.
Applied artificial intelligence refers to the practical use of AI techniques to address real-world issues, allowing machines to mimic human cognitive abilities like learning and problem-solving.
Artificial Intelligence Systems are computational technologies designed to emulate human intelligence functions, including learning, reasoning, and self-correction, enabling them to autonomously execute intricate tasks.
Upon completing AI in the Classroom, educators will understand: 1. The nature of artificial intelligence and how it works. 2. Classroom applications of AI. 3. Ethical guardrails when using AI in an educational setting. 4. Arizona-specific AI standards for K-12 teachers. This program provides practical demonstrations of how AI can support lesson planning, grading assistance, student engagement, and differentiated instruction. Educators finish the course with a comprehensive understanding of how to responsibly integrate AI into their teaching practices.
This badge represents the Advanced Facilitator credential from NAU, in collaboration with the Waters Center for Systems Thinking. The Advanced Facilitator credential is for participants with an existing foundation of systems thinking knowledge and experience applying systems thinking. The program operates in a cohort structure, virtually and synchronously. Over the course of 14 sessions, each 3-hours in length, enrollees learn in teams, practice facilitation using systems thinking, and deepen their understanding of systems thinking concepts.
Systems thinking is a methodical approach to comprehend the relationships between individual components within a broader system, aiming to forecast and impact intricate results.
Coaching is a process that helps individuals reach their potential and accomplish objectives by providing customized assistance, feedback, and accountability.
Facilitation refers to the skill of leading groups, fostering discussions, and promoting engagement to attain effective results and agreement in various collaborative settings.
Systems Thinking Competencies 1. Ability to introduce or explain systems thinking to a novice 2. Ability to provide examples and apply all 14 Habits of a Systems Thinker to teaching, facilitation and coaching 3. Ability to introduce/teach ST tools within a relevant and appropriate context 4. Ability to spontaneously and appropriately apply an ST tool that models systems thinking connections during conversations in group meetings, dialogue sessions or professional learning workshops 5. Ability to address systems thinking misconceptions through effective reteaching, examples and modeling Facilitation Competencies 1. Ability to pose questions to groups that inspire reflection, challenge existing mental models and open up collaborative space for new perspectives and possibilities 2. Ability to interact with groups of learners with respect, connectedness and appreciation of diverse needs and learning styles 3. Ability to modify and adjust based on the needs of systems thinking learners 4. Ability to use words and maps to accurately capture responses to questions, and debrief contributions 5. Ability to incorporate or relate previously shared participant comments or ideas into instruction 6. Ability to plan and develop online webinars, workshops, presentations and materials (resources) needed to support all learners Coaching Competencies 1. Ability to establish a coaching relationship that ensures trust, confidentiality and openness 2. Ability to develop and pose well-timed, open-ended questions that help individuals apply the Habits of a Systems Thinker to an identified situation or focus 3. Ability to listen with intent, resist the urge to chime in, and be able to accurately paraphrase what was said 4. Ability to make conversations visible with systems thinking tools when appropriate 5. Ability to plan for and evaluate progress based on specific coaching session outcomes 6. Ability to design and apply reflective protocols to group coaching sessions that build collaborative coaching skills in others Baseline Assessments During the first two learning sessions each credential candidate will have self-assessed and participated in formative assessments that will help measure their baseline proficiencies with systems thinking habits and tools. This information will be used to develop an individualized learning plan: • Habits of a Systems Thinker • Behavior-over-time Graphs • Ladder of Inference • Connection Circles • Causal Loop Diagrams • Stock-flow Maps • Systems Thinking Iceberg • Causal Loop Archetypes
AI in the Classroom - School Certification
[Your school name] has earned Northern Arizona University's AI in the Classroom badge. Educators have been trained in, and are proficient in, using artificial intelligence in an educational setting. This certification confirms that educators have completed a rigorous AI training and that [your school] is prepared to use AI for teaching and learning purposes.
Upon completing AI in the Classroom, educators understand: 1. The nature of artificial intelligence and how it works. 2. Classroom applications of AI. 3. Ethical guardrails when using AI in an educational setting. 4. Arizona-specific AI standards for K-12 teachers. This program provides practical demonstrations of how AI can support lesson planning, grading assistance, student engagement, and differentiated instruction. Educators finish the course with a comprehensive understanding of how to responsibly integrate AI into their teaching practices.
Hospitality Management Training Program (course 1) - Recruiting and Interviewing
The Hospitality Manager in Training program is designed to develop supervisors, lead employees, and recent college graduates into future managers. This program prepares professionals to manage the multi-faceted responsibilities and challenges associated with hospitality management. Each of eleven modules covers an important topic in the hospitality field. This self-paced program offers education and training to individuals who have a strong desire to succeed and grow in the hospitality industry.
Recruiting is the process of finding, attracting, interviewing, and hiring suitable candidates to fill job openings within a company.
Hospitality management refers to the skill of managing and supervising the operations of hotels, restaurants, and similar businesses, focusing on providing excellent service and meeting guest expectations.
Interviewing entails evaluating and interacting with job applicants via organized discussions to ascertain their fitness for a particular position or chance.
This badge represents the completion of course one in the series, with a focus on employee recruiting and interviewing. Team building begins with the employee selection process. This course addresses the following topics: How do trainees find qualified applicants? What is involved with the employee interview process? How do trainees perform reference checks? What other pre-employment checks or tests need to be done to ensure trainees are making the best hiring choice? This course addresses these topics and more, and teaches trainees how to build their own A-1 team. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
Hospitality Management Training Program (course 2) - Orientation and Employee Relations
New Hire Orientations are structured programs designed to familiarize new employees with company policies, job expectations, workplace culture, and colleagues for a seamless integration into the organization.
Employee Relations refers to the management of employer-employee interactions to create a productive, positive, and legally compliant work environment.
This badge represents the completion of course two in the series, with a focus on orientation and employee relations. The purpose of this course is to understand the importance of employee orientation, onboarding, and maintaining positive employee relations throughout team members' entire tenure with a company. Considering that the hiring landscape and viewpoints on employment have changed drastically since the pandemic, it is more important than ever for all hospitality managers to assess how well they are taking care of their team. This course gives trainees time to pause and reflect on their workplace environment. As a manager/leader, are trainees creating a welcoming environment for new hires? Are trainees creating a safe workplace environment for open communication and trust? Are trainees creating a fun workplace? Are trainees' establishments an "Employer of Choice"? What are some key things that trainees can change to make it one of the best places to work in a city? For all of the reasons people say they leave a job, there are counter solutions. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
Hospitality Management Training Program (course 3) - Quality Assurance and Guest Satisfaction
Quality Assurance Sampling entails examining a portion of goods or services to verify adherence to set quality criteria through a systematic selection process.
Guest service leadership entails directing and motivating staff to provide superior service, surpassing visitor expectations and upholding premier hospitality standards.
This badge represents the completion of course three in the series, with a focus on quality assurance and guest satisfaction. Topics addressed in this course include: What is quality and why is it important? Is there a difference between Quality Control and Quality Assurance? What are the different types of inspections? How do I perform a Quality inspection? How does Quality Assurance affect trainees' guest satisfaction or service scores? How do trainees create an Action Plan to ensure my property maintains quality after the inspection is over? As a manager, trainees will find that quality needs to be pursued in all facets of management: quality hiring, quality team building, quality communication, quality service, and quality products - all leading to quality sales and profits. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
Hospitality Management Training Program (course 4) - Safety and Security
Safety Assurance is the systematic process of ensuring compliance with safety standards, identifying risks, and implementing measures to prevent accidents and improve safety performance.
Security analysis is the process of assessing an organization's information system to identify vulnerabilities, risks, and potential threats to ensure data confidentiality, integrity, and availability.
This badge represents the completion of course four in the series, with a focus on safety and security. Part one of this module addresses hotel safety measures including fire safety, emergency response, pool and facilities safety, pandemic preparedness and PPE, OHSA and Material Safety Data Sheets, and maintenance and inspections to ensure that all guests and team members can enjoy a safe environment. Part two addresses hotel security and specifically guest and employee security measures, unauthorized access, cybersecurity and identity theft, firearms and weapons, key control, employee theft, human trafficking, and more. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
Hospitality Management Training Program (course 5) - Financial and Administrative Management
Financial management encompasses the strategic planning, organization, direction, and control of financial activities within a business or organization to optimize efficiency and accomplish financial objectives.
Administrative management is the skill of efficiently organizing, coordinating, and supervising office operations and processes to achieve organizational effectiveness and efficiency.
This badge represents the completion of course five in the series, with a focus on financial and administrative management. This course equips trainees with essential financial skills tailored to the hospitality industry. This module combines theory with practical examples to enhance understanding. By course end, trainees will be able to confidently navigate hotel finances, driving profitability and success in the hospitality industry. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
Hospitality Management Training Program (course 6) - Revenue Management
Revenue management involves strategically analyzing and optimizing financial outcomes through demand forecasting, price adjustments, and inventory control for limited capacity resources to maximize income.
This badge represents the completion of course six in the series, with a focus on revenue management. This course is designed for professionals aiming to enhance their revenue management skills or those entering the hospitality field. Through a blend of theory, practical examples, and case studies, trainees gain the knowledge and techniques necessary to optimize revenue streams effectively. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
Hospitality Management Training Program (course 7) - Sales and Marketing
Sales management encompasses the development of a sales team, organization of sales activities, and implementation of strategies to consistently achieve and exceed sales goals.
Marketing is a systematic approach to developing, promoting, and delivering valuable products or services to customers and stakeholders.
This badge represents the completion of course seven in the series, with a focus on sales and marketing. This course equips professionals with the knowledge and skills necessary to excel in the competitive world of hospitality sales and marketing. Whether trainees are a seasoned sales manager, marketing specialist, or new to the field, this course provides valuable insights and practical strategies to drive revenue and enhance brand visibility in the hospitality industry. Through interactive exercises and real-world examples, trainees gain practical skills to drive sales and marketing success. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
Hospitality Management Training Program (course 8) - Front Office Management
Service Desk Management is the process of managing IT support services to ensure efficient incident resolution, fulfilling service requests, and maintaining communication channels for customer satisfaction.
Guest relations refers to the practice of delivering outstanding service to guests, enhancing their experience through effective communication, issue resolution, hospitality, and tailored attention.
This badge represents the completion of course eight in the series, with a focus on front office management. This course is designed for trainees aspiring to manage front offices, as well as current front office staff seeking to enhance their expertise and efficiency. Trainees develop the skills needed to deliver exceptional guest service and manage daily front desk operations. This includes guest communication, problem resolution, and teamwork. The training also covers professionalism and hospitality etiquette. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
Hospitality Management Training Program (course 9) - Food and Beverage Management
Food and beverage skills encompass the expertise to handle, prepare, and serve diverse culinary offerings and beverages in contexts like eateries, lodging establishments, and functions.
This badge represents the completion of course nine in the series, with a focus on food and beverage management. This module explores the dynamic world of food and beverage operations within the hospitality industry and is designed for individuals seeking to enhance their knowledge and skills in managing food and beverage services in hotels, restaurants, resorts, and catering establishments. By the end of this training, trainees will be equipped with the skills and expertise to effectively manage food and beverage operations, deliver exceptional dining experiences, and contribute to the success and profitability of hospitality establishments. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
Hospitality Management Training Program (course 10) - Maintenance Management
Maintenance management is a structured approach to supervising, organizing, and guaranteeing the functionality and safety of assets, buildings, and infrastructure through proactive and reactive measures.
This badge represents the completion of course ten in the series, with a focus on maintenance management. This course is essential for property managers, maintenance managers, engineers, and staff involved in facility management, ensuring that properties are well-maintained to provide a safe, comfortable, and enjoyable experience for guests. By completing this module, trainees are equipped with the knowledge and skills to implement and manage effective preventive maintenance programs in hospitality settings, ensuring the optimal functioning of equipment and facilities and enhancing the overall guest experience. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
Hospitality Management Training Program (course 11) - Housekeeping Management
Housekeeping management encompasses the supervision and organization of cleaning, maintenance, and supply tasks in establishments like hotels, hospitals, or corporate facilities to uphold hygiene, order, and adherence to health standards.
This badge represents the completion of course eleven in the series, with a focus on housekeeping management. This course is designed to equip hospitality professionals with the knowledge, skills, and best practices required to deliver exceptional housekeeping services in hotels, resorts, and other lodging establishments. By the end of this training, trainees are equipped with the skills and confidence to uphold the highest standards of cleanliness, hygiene, and guest service in hospitality housekeeping, thereby contributing to the overall success and reputation of their establishments. This program is developed in partnership with the W. A. Franke College of Business, the School of Hotel and Restaurant Management, and Continuing Education.
The Exceptional Leaders Academy, Level 2 develops the essential skills and mindset needed to lead teams effectively and drive organizational success. Participants learn key principles of communication, motivation, decision-making, and conflict resolution while exploring their own leadership styles through interactive activities and real-world examples. The program emphasizes emotional intelligence, strategic thinking, and adaptability—helping leaders inspire trust, foster collaboration, and manage change with confidence. By the end, participants leave with actionable tools and a personalized understanding of leadership principles to strengthen their leadership impact.
Ethical leadership is a method of guiding individuals by adhering to moral principles, values, and beliefs that prioritize fairness, respect, and a dedication to honesty and the welfare of society.
Leadership styles refer to the diverse methods and strategies employed by leaders to inspire, direct, and supervise teams in order to accomplish goals and accommodate workplace settings or organizational cultures.
The Exceptional Leaders Academy, Level 2 covered the following topics over eight 3.5 hour sessions facilitated by Northern Arizona University. Trainees learned through a combination of lectures, group activities, personal reflection, and practical examples. Developing Your Personal Brand – identifying and living professional values Customer Service - verbal and nonverbal communication, active listening skills, service breakdowns and recovery, service in a diverse and cross-generational world, service via technology, and encouraging customer loyalty Motivate with Meaning - developing emotional intelligence and motivating teams Coaching and Leading with Curiosity – customized leadership principles, understanding staff Leadership and Ethics - the roots of and importance of ethics, the roles of values and ethics at work, business ethics across cultures, and ethical climates of organizations Cultivating Trust - intentional communication and building long-term productive relationships with staff Steering Towards Success - navigating conflicts to achieve goals, including appropriately documenting interactions with staff, elements of crucial conversations and radical candor Moving from Tactical Mindsets to Strategic Thinking – from putting out fires to building for long term success
Holistically Assessing Risk guides students through an organization's holistic approach for risk management. Through this course, students will learn about and be able to apply Delphi technique, Scenario Analysis, Hazard and Operability study (HAZOP), and Strengths, Weaknesses, opportunities, and Threats analysis (SWOT). Students will also be able to affectively apply methods for working with internal and external stakeholders.
Decision making is the logical, systematic process of assessing information, considering options, and selecting a course of action to attain intended results.
Decision analysis involves systematically evaluating complex decisions using quantitative models, risk analysis, and logical reasoning to identify the best options in uncertain situations.
Data analysis involves examining, cleaning, transforming, and modeling data to reveal valuable insights, inform decisions, and support conclusions.
Root Cause Analysis is a structured approach to pinpointing the primary causes of issues or defects, focusing on resolving the core problems instead of just treating symptoms.
Delphi is a development environment and language for building Windows apps, databases, and enterprise software.
Fault tree analysis is a methodical, top-down process that uses diagrams to trace system failures to their root causes by analyzing the logical connections between different events.
Monte Carlo simulations utilize random sampling to estimate the behavior of intricate systems and evaluate risks, applicable in diverse areas like finance, engineering, and research.
Cyber Risk Modeling is the method of evaluating and measuring an organization's cybersecurity threats through simulations, data analysis, and statistical methods, to guide risk reduction strategies.
Risk assessment involves systematically identifying, examining, and assessing potential risks to effectively minimize their effects on a company's assets, activities, and stakeholders.
Understand the holistic approach to identifying risks. Explain how Delphi technique is used to access risk. Understand how the root cause analysis process is applied. Understand Fault Tree Analysis to identify root cause of an event. Explain the Monte Carlo simulation used to understand an organization’s risk. Explain how data-driven decision making applies to risk management. Identify the methods used to value physical property. Quantify how organizations can control or finance their cyber risk loss exposures.
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The High Country Public Service Academy is an immersive conference designed for professionals and leaders in public administration who are committed to strengthening their impact in public service. This dynamic program focuses on developing effective leadership skills, professional resilience, and adaptive strategies needed to navigate today’s complex public-sector challenges. Participants will engage in interactive sessions, collaborative workshops, and meaningful dialogue that foster peer-to-peer learning and lasting professional connections.
Public administration refers to the execution of governmental policies and the administration of public programs, encompassing organizational governance, regulatory supervision, and provision of services to the public.
Attendees learn directly from experienced practitioners and subject-matter experts, gaining practical insights they can immediately apply within their organizations and communities. The Academy emphasizes collaboration, reflection, and innovation, creating a supportive environment where public servants can recharge, refine their leadership approach, and broaden their perspectives.
The NAU Cybersecurity Bootcamp is an online, accelerated program designed to prepare students for entry-level careers in cybersecurity, even with little or no prior experience. It covers core topics like cybersecurity fundamentals, networking, system security, and threat detection through hands-on labs and real-world simulations. The course also prepares students for industry certifications such as CompTIA Security+ and includes career support like resume help and interview prep.
- Demonstrate understanding and proficiency in the key cybersecurity instructional modules: Cybersecurity Fundamentals & Security Essentials 1. System & Network Security 2. Security Operations & Architecture 3. Cybersecurity Analyst Essentials 4. Linux & Tools Introduction - Complete the required **hands-on labs, Capture The Flag (CTF) exercises, and career simulation projects that reflect real-world cybersecurity scenarios - Complete the dedicated CompTIA Security+ certification preparation segment
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The NAU Data Science and Analytics Bootcamp is a hands-on online program where students learn how to work with real data to uncover insights and build visual reports. Students will use tools like Excel, SQL, Python, and Power BI to gather, clean, analyze, and visualize data, and complete projects that mimic real workplace tasks. Throughout the course, students will practice building dashboards, writing SQL queries, exploring datasets with Python, and preparing for the Microsoft Power BI Data Analyst (PL-300) certification. The curriculum consists of labs, career simulations, and a final project to showcase students' skills.
For Data Analytics & Visualization: - Completion and passing of assessments/checkpoints in the following core modules: 1.Introduction to Data Science & Analytics 2. Excel for Data Analysis & Visualization 3.Power BI Visualization & Modeling (PL-300 focus) 4.SQL Querying & Data Retrieval 5.Python Basics for Data Analytics - Completion of a series of career simulation assignments and hands-on projects that show real-world skills, including: exploratory data analysis and reporting using Excel and Python-assisted extraction, SQL-driven data transformation and Power BI visual insight creation, and team-oriented data cleaning, visualization, and presentation of findings in a collaborative project - Completion of the Microsoft Power BI Data Analyst (PL-300) certification preparation segment
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The AI-Centric Front End Engineering Bootcamp is an online training program focused on teaching you how to build modern web front ends—what users see and interact with—using core web technologies like HTML, CSS, and JavaScript, plus popular frameworks like React to create dynamic, responsive interfaces. It also incorporates how developers today use AI tools and workflows to help write, debug, and optimize code, so you learn both practical front-end engineering skills and how to leverage AI in building applications. Throughout the course you’ll do hands-on coding projects that mimic real work tasks and help you build a portfolio you can show to employers. The bootcamp is designed for beginners to career changers who want to work as front-end or UI web developers.
For Front End Software Engineer: - Demonstration of proficiency in foundational front-end development skills: HTML & CSS Fundamentals JavaScript Essentials DOM Manipulation & Interactivity Modern Front-End Framework (e.g., React) Version Control & Collaboration Workflows - Completion of a series of practical labs and mini-projects that apply core technologies to real-world tasks: Building an interactive portfolio site Creating component-based UI elements Developing a React application tied to a public API Using AI tools t during assist project development - Final capstone project that demonstrates a fully realized AI-augmented front-end application Integrated UI built with React or equivalent framework Live data integration via API Deployment to a hosting platform (e.g., GitHub Pages, Netlify, Vercel) Documentation of development process, including how AI tools were used Short presentation or walkthrough explaining architecture and workflow
The NAU IT Technician Bootcamp is a hands-on online program where students can learn the practical skills needed to work in entry-level IT support roles, like help desk technician or IT support specialist. In it, students will learn how to troubleshoot hardware and software problems, set up and configure computers and networks, work with operating systems, and perform common technical support tasks that IT professionals do every day. The course covers fundamentals like computer components, operating system setup and troubleshooting, networking basics, and exam prep for the CompTIA A+ certification, which validates core IT skills. Throughout the bootcamp, students will practice these skills in labs and real-world scenarios so you’re prepared for typical support work after completing the program.
- Demonstration of mastery in the following foundational areas, reflecting a focus on troubleshooting, hardware/software support, operating systems, networking basics, and productivity tools: Computer Fundamentals & Safety Hardware Installation & Troubleshooting Operating Systems Support Networking Essentials Cloud Productivity & Collaboration Tools - Completion of assigned hands-on labs and practical exercises designed to simulate real-world IT support scenarios: Installing hardware and software Configuring user workstations Troubleshooting device connectivity Responding to common help-desk tickets Utilizing collaboration tools for support workflows - Completion of a capstone project that demonstrates comprehensive problem-solving and technical execution drawn from multiple bootcamp modules - Completion of the CompTIA A+ certification preparation segment
The IT Technician Bootcamp teaches Students the core skills needed for entry-level IT support and help-desk roles. Students will learn how to diagnose and fix hardware and software issues, set up and configure computers and networks, support operating systems, and troubleshoot common technical problems that IT professionals face in the real world. The curriculum is aligned with preparation for the CompTIA A+ certification, a widely recognized credential for IT support jobs. By the end of the course, students will have practical experience through labs and projects and be better prepared to pursue roles like IT support specialist or help desk technician.
For Network Engineer: - Demonstration of mastery in the following foundational areas: Operating Systems & Command Line Skills Networking & IT Fundamentals - Demonstration of mastery in the following activities: Cloud networking concepts in AWS and Azure Configure and manage virtual networks in cloud environments Cloud security and hybrid architectures Collaborate in group tasks to plan and configure cloud networking setups - Completion of labs and projects that incorporate AI-powered network tools to monitor, optimize, and troubleshoot network performance: Install and configure tools like SolarWinds and PRTG for network monitoring Analyze network data using monitoring insights Set up alerting and reporting for proactive network health management - Final capstone project demonstrating end-to-end network design, implementation, and documentation - Completion of the CCNA-aligned segment of the curriculum, demonstrating competency in: Advanced subnetting with CIDR and VLSM IPv4 and IPv6 addressing schemes Static and dynamic routing (e.g., RIP, OSPF) VLAN configuration and trunking Basic network security implementation
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The AI-Centric Software Engineering Bootcamp is an online program where students learn core software development skills while also exploring how modern AI tools fit into real-world engineering workflows. In the course students will build practical abilities in languages and technologies like HTML, CSS, JavaScript, React, SQL, Git/GitHub, and apply them through hands-on projects that simulate real software tasks. It’s designed to help students go from basics toward building full-stack applications and integrating AI-assisted development practices used in the industry. The bootcamp combines instructor-led lessons, coding labs, and portfolio projects so students can showcase the skills they've learned.
- Demonstrate understanding and proficiency in in each core competency area AI Prompting & Developer Workflow Git & GitHub Collaboration Front-End Foundations — HTML, CSS & JavaScript React Foundations Back-End & Databases (Node.js & Express) REST API Integration & UX Principles Testing & Quality Assurance Agile & Scrum Collaboration Skills - Completion of all required bootcamp projects and labs that demonstrate integration of learned skills Interactive Web Interfaces created with React API-Backed Services using Node.js & Express Database-Driven Features with MongoDB or equivalent Automated Testing Suites for application reliability - Capstone Project that showcases full-stack development and AI-enhanced workflows: Design and build a deployed web application combining front-end React, back-end API services, and a live database. Use AI tools in the development process (e.g., assisting test creation, generating documentation, and scaffolding features). Deploy the application on a cloud platform (e.g., Vercel, Netlify, Heroku). Presentation or written walkthrough explaining design choices, architecture, and AI tool usage. - Completion of the AI-900 certification prep segment (Microsoft Azure AI Fundamentals)
The Essential Skills Academy equips youth with the practical habits and professional behaviors needed to succeed in modern workplaces. The program focuses on core skills such as communication, teamwork, problem solving, time management, professionalism, and adaptability. Through interactive activities, real-world scenarios, and hands-on practice, participants learn how to collaborate with coworkers, manage responsibilities, communicate effectively with supervisors and customers, and navigate common workplace challenges. By the end of the training, youth gain the confidence, mindset, and foundational skills needed to transition successfully into entry-level jobs, internships, or career pathway programs.
Professional Communication refers to the skill of transmitting information efficiently and politely in a business context, ensuring precision and a formal attitude.
Professionalism entails exhibiting integrity, competence, accountability, respect, and ethical principles consistently in one's work, displaying reliability and dedication to superiority.
Communication is the process of exchanging thoughts, data, and emotions via speech, writing, and non-verbal cues, promoting comprehension and productive cooperation.
Teamwork entails a collective endeavor of individuals to attain a shared objective, accomplished through effective communication, coordination, and reciprocal support.
Problem solving refers to the ability to identify, analyze, and creatively resolve issues through systematic and critical thinking, overcoming obstacles to achieve effective solutions.
Time management is the capacity to organize and plan tasks, prioritize responsibilities, and allocate time efficiently to increase productivity and accomplish objectives.
Adaptability refers to the ability to adjust to new situations, accept change, and quickly learn new skills when faced with changing circumstances or challenges.
Trainees must complete 30 hours of training provided by the Boys & Girls Club of the Valley followed by an internship in their communities. Essential Skills Academy trainees are assessed through a combination of practical activities, instructor observations, and applied assignments designed to measure real-world workplace readiness. Participants complete scenario-based exercises, group projects, and role-playing activities that evaluate skills such as communication, teamwork, problem solving, and professionalism. Instructors use structured rubrics to assess behaviors like punctuality, participation, ability to follow directions, and collaboration with peers. Trainees may also complete short reflections or self-assessments to help them identify their strengths and areas for improvement. By combining performance-based evaluation with feedback from instructors and peers, the program ensures participants demonstrate the core competencies needed to succeed in entry-level employment and workplace environments.
The Emerging Leaders Academy is a structured program designed to help young people develop the leadership skills, confidence, and mindset needed to succeed in school, work, and their communities. The academy introduces participants to core leadership concepts such as effective communication, teamwork, decision-making, goal setting, and ethical leadership. Through interactive workshops, group projects, and real-world problem-solving activities, students practice leading teams, managing responsibilities, and navigating challenges in collaborative environments. The program also emphasizes personal growth and self-awareness, helping participants identify their strengths, values, and leadership style. Mentorship, peer collaboration, and community-based projects allow youth to apply what they learn while making a positive impact. By the end of the academy, participants gain practical leadership experience, improved confidence, and the skills needed to take initiative and serve as leaders in their schools, workplaces, and communities.
Emerging Leaders Academy participants start with a 10 hour training class on working with youth, including compliance/regulatory issues. The class is followed by practical experience managing programs for the Boys & Girls Club of the Valley. Participants in the Academy are assessed through a combination of participation, demonstrated leadership behaviors, and applied projects. Throughout the program, instructors observe how participants engage in team activities, communicate with peers, contribute ideas, and take initiative during group challenges. Structured rubrics are used to evaluate key leadership competencies such as collaboration, problem-solving, accountability, and professionalism. Participants may also complete reflective exercises and self-assessments that encourage them to evaluate their leadership strengths and identify areas for growth. Group projects or community-based initiatives provide an opportunity for participants to apply leadership skills in real-world settings, with instructors assessing their ability to plan, organize, and guide a team toward shared goals. By combining instructor feedback, peer input, and practical demonstrations of leadership, the program ensures participants develop and demonstrate the core skills needed to lead effectively.